Reinventing Customer Service in Healthcare

Consumer-driven services in business and the need for efficiency are accelerating changes in the way organizations operate and compete. Many consumers today are taking greater control of their purchasing power and healthcare decisions and are demanding excellence in service. The challenge is how to give them the best service in a meaningful and economic way. Organizational survival relies on healthcare […]

Developing Mentoring and Coaching Skills

USF College of Public Health 13201 Bruce B Downs Blvd, Tampa

Event Description: Data has shown that mentoring programs are an effective way to offer guidance and support for healthcare executives who are entering the field or who are seeking career advancement. A mentoring relationship provides a safe environment in which those with less experience may learn from experienced executives. This panel will present a framework […]