WFC ACHE Crisis Management: Strategies to Effectively Manage a Healthcare Organization

**This is a VIRTUAL event. If you purchased your Eventbrite ticket & completed your registration with the link provided to you for ACHE National, you received a Zoom link in your e-mail. Please check your spam/junk folders. The e-mail is from Blue Sky or ACHE itself. Passcode is ACHE for the event with your unique Zoom link. You must fully attend the event and complete the evaluation on ACHE.org in order to receive F2F credit.**

Preparing for an unplanned or unexpected event, such as a natural disaster, pandemic, civil disturbances, medical error or labor disputes (e.g., union labor) causes physical, psychological and emotional stresses that can overwhelm employees, medical staff, patients and communities. In the event of a crisis, the quality and efficiency of care delivery may be challenged and typically takes a toll on every part of the organization. Lack of the unknown or uncertainty is also a challenge that healthcare leaders face in the time of crisis. Healthcare leaders need to understand ways to prepare their organization for unforeseen circumstances, which includes developing a communication plan, managing organizational resources, such as medical supplies, levels of patient care and leveraging local and state resources and funding.

To purchase your ticket, use the following link: https://www.eventbrite.com/e/wfc-ache-crisis-management-virtual-event-tickets-157296081815

Agenda

5:30 -5:45 – Event & speaker introduction

5:45 -6:45 – Speakers Present

6:45 – 7:00 – Speaker Q & A

Virtual Face-to-Face Credit Hours: 1.5

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Panel Members

Michelle Hennessy, CPHQ, LSSMBB , BayCare Health System

Michelle Hennessy, is currently a Performance Improvement Project Manager supporting multiple hospitals within BayCare Health System based out of Clearwater, FL. She received her Bachelor of Business Administration diploma from Florida Metropolitan University. She is Certified Professional in Healthcare Quality along with her Lean Six Sigma Master Black Belt Certification. Her extensive career path includes over 20 years in Healthcare Quality within the hospital setting and on the insurance side of Healthcare. She has taught thousands of team members on how to incorporate quality into their workflow and has provided mentorship for hundreds of team members looking to grow their knowledge in Quality. Michelle has presented at many local and national conferences.

Patrice Vance, HCA – W Florida Division

Patrice Vance is the Division Vice President of Clinical Operations and Quality with HCA – W Florida Division. Her experience as a Registered Nurse spans over thirty (30) years and includes critical care, transplant, and emergency room nursing, as well as quality, patient safety and emergency management and preparedness. She has fourteen (14)) years of experience as a health system executive and has directed Clinical Operations, Quality, Regulatory Compliance, Patient Safety, Credentialing, and Infection Prevention, as well as Emergency Operations and Disaster Preparedness, with experience stemming back to Hurricane Katrina.She is a diploma graduate of Charity Hospital School of Nursing in New Orleans; Bachelor’s Degree in Nursing from the University of South Alabama; Master’s Degree in Nursing Administration from Louisiana State University and Doctor of Nursing Practice from Walden University. She was previously appointed by the Governor of Florida to the Florida Center for Nursing, Board of Directors and is a published author in patient safety.She is a native of New Orleans, but resides in Tampa, Florida with her daughter.