Emotional intelligence (Ei) has been found to be twice as important as clinical or technical skills in determining the success of an employee. It is often called the “x factor” that identifies top performers. It is also misunderstood. In this workshop, you will learn what Ei is, why it is important and how to engage it for better influence. In the culture of change, prevalent in healthcare, it is the leader who must manage expectations and performance during the uncertainty. Ei offers a set of skills that not only buffer against the stress but also provides the roadmap to achieving unprecedented quality.
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