Bending the Execution Curve: Implementing Successful Organizational Change in Hospitals and Healthcare Organizations

Tuesday, April 9, 2024

This program has been developed and is presented locally by ACHE WFC. The American College of Healthcare Executives has awarded 1.5 ACHE In-Person Education Credits (previously called Face-to-Face Education Credits) to this program.

Join us for an insightful panel discussion on the critical elements of successful organizational change within hospitals and healthcare organizations. We will focus on practical strategies to overcome challenges and foster lasting transformation, with a particular emphasis on engaging staff members. Discover how aligning organizational changes with individual interests and ongoing work empowers staff to actively drive change, amplifying buy-in and leveraging collective expertise.

Additionally, we will reshape the perception of resistance to change, viewing it as invaluable feedback rather than a roadblock. Gain insights into understanding and addressing the underlying concerns fueling resistance, guiding future initiatives more effectively. Lastly, we will emphasize the creation of robust supports to sustain behavioral shifts. Explore how infrastructural frameworks and skill development pave the way for enduring transformation, enabling hospitals and healthcare organizations to navigate change with resilience and efficacy, ultimately enhancing their missions and improving patient outcomes.

Location: USF College of Public Health, 13201 Bruce B. Downs Blvd., Tampa, FL 33612 CPH 1023A (Scroll to the end, for a picture of parking option at Parking Pay Stations)

Agenda

4:00 – 4:30 – Networking & Light Refreshments

4:30 – 6:00 – Educational Program

Moderator – Emily Allinder Scott

Emily Allinder Scott, MHA, FACHE, currently serves as the Senior Vice President, Chief Transformation and Service Line Officer for the BayCare Health System in Clearwater, Florida. Her work is centered on enhancing BayCare’s Service Lines and creating a streamlined system of care that provides the right care, at the right time, in the right location, and at the right cost.

Emily has extensive experience in clinical governance, physician organization and care delivery site operations, service line leadership, business growth and development, value-based care, and performance improvement. She has a passion for partnering with providers to enhance the quality and efficiency of patient care. Prior to her time at BayCare, Emily spent eight years in Texas at Memorial Hermann Health System (MHHS) in Houston and Baylor Scott & White Health System in Dallas. She served in progressive positions as the Vice President, Clinical Integration, Vice President, Clinical Transformation and Vice President, Accountable Care Organization, including administrative leadership of Hospital Based Providers. During her tenure, MHHS saved over 100 million dollars through clinical care redesign. Prior to MHHS, Emily served six years in progressive leadership positions, at Saint Luke’s Health System in Kansas City, Missouri. A native of Independence, Missouri, Emily graduated with honors from the University of Missouri with a Bachelor of Science in Business Administration and earned a Master of Health Administration from the Ohio State University in Columbus, Ohio. She completed her Administrative Fellowship at Vanderbilt University Medical Center in Nashville, Tennessee. Emily is a Lean Six Sigma Black Belt and Fellow of the American College of Healthcare Executives. She resides in Tampa, Florida with her husband, Aaron, and six-year-old twins, Violet and Henry.

Dr. Mark Moseley

Dr. Mark G. Moseley joined USF Health in January 2017 as USF Health’s Chief Medical Officer. He was subsequently named as USF Health’s Chief Clinical Officer, and in this role helped to oversee the day-to-day operations of the USF Health faculty practice plan until May 2022. Since April 2022, he has served as the first President of USF Tampa General Physicians, a role he was selected for via competitive national search. As President, he leads the integration of the Tampa General Hospital and USF physician practice infrastructure; leading ~1,600 team members and supporting the practices of over 1,000 clinicians. Dr. Moseley is a system Executive Vice President at TGH, a Professor of Emergency Medicine at the Morsani College of Medicine, and a courtesy Professor in the College of Public Health.

Dr. Moseley is an Ohio native and alumni of the Ohio State University Colleges of Medicine Public Health. He was the first dual-degree graduates of OSU’s combined five-year MD, Master of Health Administration program. He completed a residency in Emergency Medicine at Christiana Care in Wilmington Delaware, serving as chief resident in his final year of training. He subsequently returned to Ohio State as an academic faculty member in Emergency Medicine and for the next 12 years held progressive leadership roles as Medical Director of the Emergency Department and Vice-Chairman in the Department of Emergency Medicine. His final senior leadership role at OSU was as the health system’s Assistant Chief Operating Officer.

Dr. Moseley is the recipient of numerous teaching awards for trainees in medicine and public health at both the Ohio State University and the University of South Florida. He was voted by Columbus, Ohio Business First as a city-wide 40 under 40 awardee in 2010. In 2013, he was awarded the OSU College of Medicine Innovation Award for conceiving, designing, and implementing the After-Hours Clinics model of care. He is also the recipient of the OSU Department of Emergency Medicine’s Distinguished Service Award. He currently serves as a national member of the Business Advisory Committee for the Crohn’s and Colitis Foundation.

Kelly Batista

Kelly Batista is the Executive Director of the Brian D. Jellison Cancer Institute for Sarasota Memorial Health Care System in Sarasota, Florida. Working in a dyad-leadership model with the Institute’s Chief Medical Director, Mrs. Batista is responsible for the strategic development and operational oversight of the Jellison Cancer Institute, including physician alignment and recruitment, programmatic expansion and implementation, and the design and construction of multiple new cancer care facilities.

In prior leadership roles at Sarasota Memorial, Mrs. Batista oversaw multiple ambulatory care facilities and service areas including outpatient ancillary services, and rehabilitation and cardiopulmonary programs.

She serves on the Board of the Western Florida Chapter of the American College of Healthcare Executives, holding various leadership roles since 2014 including as Chapter President. In support of future healthcare leaders, Mrs. Batista participates on the University of South Florida MHA Advisory Board. She also serves on the Southwest Florida Advisory Board for the American Cancer Society.

Steven Chew

Steven Chew currently serves as the Vice President of Service Lines at Tampa General Hospital (TGH), a 1,040 bed Academic Medical Center affiliated with the University of South Florida (USF) Health Morsani College of Medicine, and serves as the only Level 1 Trauma Center for West Central Florida.

As the VP of Services Lines, Steven’s primary role is leading the Administrative dyads of TGH’s 15+ Service Lines. In this structure, the Administrators work collaboratively with his/her Medical Director counterparts to develop, execute, and promote strategic and operational imperatives specific to their Service Lines / Institutes. Focusing on quality, outcomes, patient access, innovative technology, Team Member and Provider engagement, and financial stability, TGH’s Service Line structure has been pivotal to the continued expansion and market growth throughout the region. Serving over 15 years of his over 20 year healthcare career at TGH, Steven has worked in a variety of departments and leadership roles. These include Materials Management, Surgical Services Operations, Hospital Operations, Quality, and Strategic Services.

Steven holds a degree in Biology and Organic Chemistry from Rutgers University and a Master’s Degree in Health Administration from USF. He’s been recognized as a Modern Healthcare Top Emerging Leader in 2022, a USF Outstanding Alumni in 2020, and a Tampa Bay Business Journal 40-Under-40 honoree in 2018.

Parking Options: Lot 38C

• Daily/Visitor Parking
• Parking Pay Stations – (purple “P”)

Event: College of Public Health (CPH) Building