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DTSTART;TZID=America/Los_Angeles:20211102T130000
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SUMMARY:Population Health Management: Justice\, Access\, and Financial Implications - November 2\, 2021
DESCRIPTION:As reimbursements shift from volume based to value based\, healthcare organizations are becoming more responsible for providing the resources necessary to meet the needs of a given population. Aligning quality of care with the appropriate level of care and services becomes pertinent to healthcare organizations’ bottom line. It is imperative for healthcare leaders to develop programs that offer underserved communities an opportunity for a healthier tomorrow. \nTo purchase your ticket\, please use the following link: https://www.eventbrite.com/e/population-health-management-justice-access-and-financial-implications-tickets-185845186957 \nPanel Members \nDale Aggen\, Senior Director of Managed Care\, Tampa General Hospital \nDale is a seasoned Managed Healthcare Executive having worked on both the provider and the payer side of the Managed Care equation. Before joining Tampa General Hospital\, Dale worked for Humana as Vice President of Provider Development in Central and North Florida and also for Florida Blue as Senior Director of Medicare Operations. Dale spent over a decade working for hospitals and physicians in Florida\, South Carolina and Puerto Rico for Universal Health Services. He specializes in complex negotiations\, healthcare operations and ACO development\, including risk reimbursement and management. \nKristyn M. Greifer\, Chief Medical Officer\, BayCare \nDr. Greifer is a board-certified internal medicine physician who joined BayCare as Chief Medical Officer for BayCare Physician Partners and Value Based Care in July 2019. Prior to that she spent 3 years at Memorial Hermann Health System in Houston\, Texas as Chief Medical Officer for their Health Plan\, ACO and Population Health. She has been working in value-based care and population health for more than a decade\, including stints at WellStar Health System and Kaiser Permanente in Atlanta\, Georgia. Dr. Greifer has experience in clinical integration\, physician alignment and engagement\, case and care management\, payor strategies and cost and utilization analytics in the setting of MSSP\, Medicare Advantage\, Commercial ACO and direct to employer contracting. \nRon Barshop\, Chief Executive Officer\, Beacon Clinics \nRon Barshop is Founder and CEO of Beacon Clinics a national ancillary leader in allergy testing and treatment. His podcast Primary Care Cures\, has been named to several top healthcare podcast lists and presents thought leaders and CEOs of models that are fixing primary care and by extension most of what’s broken in healthcare. Ron chaired angel networks in Austin and San Antonio\, and several capital campaigns He has completed 10 marathons and won national and local leadership awards. He has authored Healthcare is Fixed. Troublemakers Solutions for Employers\,Employees and Physicians. \nMarilyn Kole\, Vice President Clinical Performance\, and Medical Director Innovatus Health\, Lee Health \nDr. Kole has 30 years of clinical experience in Internal Medicine/Pulmonary/Critical Care and continues to practice part-time as an Intensivist. Her administrative journey began in 2003 with a part-time role as the System ICU Medical Director and evolved into leadership in Hospitalist Medicine/Inpatient Quality/Outpatient Quality/Case Management and Physician leadership and engagement. She most recently successfully led the System Reduction of Hospital Acquired Infections\, Physician led evidenced based guidelines\, and other Quality projects. In January 2020\, Dr Kole transitioned into the Population Health Department to serve as a clinical leader for the growth and development of value based care. Dr. Kole completed her MBA 5 years ago as well as graduation from the Physician Leadership Institute. She additionally comes from a strong military family including her own service as a US Navy Hospital Corpsman. \nAlexander Ronzino\, Chief Executive Officer\, Coalition Recovery \nMr. Ronzino currently serves as Chief Executive Officer of Coalition Recovery – a nationally accredited behavioral health treatment center\, and multi-facility healthcare organization based out of Tampa\, Fl. Mr. Ronzino ​is a 30 Under 30 recipient and has been featured/interviewed and/or published by ABC News\, Business Insider\, Managed Healthcare Executive\, and the Recovery Executive Podcast. Alexander secured venture capital funding at the age of 22 to become the youngest chief executive of a nationally accredited behavioral healthcare organization in the United States. His organization ranked 3rd on the 2021 Seminole 100\, an award to the 100 fastest growing alumni led companies from FSU. Prior to Coalition\, he founded a corporate marketing company that was the subject of an acquisition when Alexander was 20 years old. His subsequent management consulting company lent him vast experience in corporate finance\, private equity\, along with personal wealth management. ​ He received his degree in Finance from Florida State University and holds a black belt in Lean Six Sigma.
URL:https://achewfc.org/event/population-health-management-justice-access-and-financial-implications-november-2-2021/
CATEGORIES:Face-to-Face
ORGANIZER;CN="ACHE WFC":MAILTO:communications@wfcache.org
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DTSTART;TZID=America/Los_Angeles:20211103T173000
DTEND;TZID=America/Los_Angeles:20211103T190000
DTSTAMP:20260606T042344
CREATED:20211001T132814Z
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SUMMARY:Emerging Leaders Virtual Networking: The Personal Brand - November 3\, 2021
DESCRIPTION:The Emerging Leaders virtual networking event\, “The Personal Brand\,” will occur on Wednesday\, November 3rd from 5:30-7:00pm on Zoom. By attending this networking event\, you will earn Qualified Education hours\, meet other Emerging Leaders\, and develop professional skills\, such as interviewing\, writing resumes and cover letters. Experts in training\, recruiting\, and human resources will moderate the breakout rooms for the virtual event. \nYour Personal Brand is critical to your success. Please join us for our ACHE’s Western Florida Chapter Zoom-enabled event on Personal Branding designed especially for our early careerist members. Click the following link to register for this event on Eventbrite: https://www.eventbrite.com/e/ache-wfc-emerging-leaders-workshop-the-personal-brand-tickets-186184722517 \nAttendees will learn the ins and outs of creating an effective Personal Brand. The event will be hosted by Emerging Leaders Chair\, Natalie Wrightson\, MHA. Following the introductions\, we will “break-out” attendees into groups that will be moderated by our four industry experts. Following the break-outs\, we will report back on best practices to the entire group. \nOur industry experts will moderate the break-out groups along the following topics: \n\nInterviewing\nResumes vs. CVs\nElevator Pitch\nCover Letters\n\nAgenda \n5:30 – 5:45 p.m.: Introduction of workshop expectations\, structure\, and industry experts \n5:45 – 6:45 p.m.: Virtual breakout groups for learning objective topics with experts \n6:45 – 7:00 p.m.: Reconvene to discuss best practices \nVirtual Qualified Education Credit Hours: 1.5 \n**Please scroll down to learn how to secure your Qualified Education Credits** \nEvent Moderator \nNatalie Wrightson\, MHA – Pharmacy Compliance and Financial Analyst at Suncoast Community Health Centers \nNatalie Wrightson currently works for Suncoast Community Health Centers Inc.\, a federally qualified healthcare clinic system in Hillsborough County\, as the Compliance and Financial Analyst. In her current role\, Natalie oversees Suncoast’s 340B Drug Pricing Program and works on special projects including financial analyses and performance improvement projects. She is also involved in grant writing and reporting as well as other annual reporting including the Uniform Data System (UDS). \nNatalie graduated from the University of South Florida with a Master of Health Administration and also holds a Bachelor of Science in Nutrition and Dietetics from the University of North Florida. She currently serves as the Emerging Leaders Chairperson for the Western Florida Chapter of the American College of Healthcare Executives. \nBreakout Session Industry Experts \nInterviewing: Nicki Hancock – Vice President\, Human Resources\, John Hopkins All Children’s Hospital \nServing as a member of the executive team\, Nicki Hancock\, MBA\, FACHE\, SPHR leads the HR\, Occupational Health and Security teams for Johns Hopkins All Children’s Hospital\, St. Petersburg. \nNicki has nearly 20 years of HR management experience and has held leadership roles in healthcare human resources since 2008. Prior to joining Johns Hopkins All Children’s\, she was a Vice President for HCA serving at two West Florida Division facilities including Brandon Regional Hospital. \nPrior to HCA\, Nicki spent a decade in HR and Operations leadership with Illinois-based OSF Healthcare System\, which includes 13 acute care facilities\, a children’s hospital\, two colleges of nursing\, and a separate group of healthcare-related businesses under the OSF umbrella. \nNicki holds a bachelor’s degree in Human Resource Management from Western Illinois University and an M.B.A. from St. Ambrose University\, Davenport\, Iowa. She is a certified Senior Professional in Human Resources\, a Fellow of the American College of Healthcare Executives\, and a former credentialed examiner for the Malcolm Baldrige Criteria Lincoln Foundation Award for Excellence \nResumes vs. CVs: Sam Farrell – CEO\, samstaff \nElevator Pitch: Paul Grossman – CEO\, PLG Experience Solutions\, LLC \nPaul is the founder\, CEO and Chief Experience Officer of PLG ExperienceSolutions\, a consulting and training company that helps healthcare organizations create consistently exceptional experiences for its employees and\, as a result\, their patients. \nFor more than 25 years\, Paul has focused on improving customer experiences. Before starting his own company\, he spent 10 years with Integrated Loyalty Systems as their senior vice president of content and solutions\, designing culture-change programs and training workshops for healthcare organizations around the country\, including Dignity Health\, Ochsner Clinic\, Penn Medicine\, Carson Tahoe Health\, the National Rehabilitation Hospital in Washington\, DC. Paul is the lead consultant on engagements with all seven hospitals of the Detroit Medical Center\, as well as clinics of Dignity Health in California\, and the Women’s and Children’s Hospitals of Michigan Medicine\, to name a few. \nIn addition to culture change and patient experience journey mapping\, Paul specializes in employee engagement and onboarding programs for healthcare\, having redesigned more that two dozen healthcare orientation programs with the philosophy: “How you treat staff on day one determines how they’ll treat patients… and each other.” Prior to that\, Paul spent eight years as a Disney Castmember\, specifically as a senior manager first with the famed Disney Institute at Walt Disney World\, teaching the Disney Approach to visiting organizations. Then he moved to Disney Event Productions\, ultimately returning to the Disney Institute to become one of its most highly rated trainers and national keynote speakers\, focusing on applying Disney cultural elements to other industries. \nPaul spent 13 years before Disney with Kaset International/AchieveGlobal\, at the time one of the world’s largest “soft skills” training and consulting companies. There he learned the intricacies of adult learning\, instructional design and organizational consulting. He was the co-author of the industry standard Everybody Has a Customer\, based on the “internal customer service” concept of: “If you’re not taking care of a customer\, you should be taking care of someone who is.” \nPaul has been a preceptor for MHA candidates at the USF School of Public Health\, is an active member of the American College of Healthcare Executives (ACHE)\, currently serving on the Board of the Western Florida Chapter\, and is a longtime member of the ACHE Consultant’s Forum. He has frequently presented workshops and speeches at healthcare conferences around the country\, including multiple times for ACHE’s national Congress on Healthcare Leadership\, as well as numerous local chapter events\, both in Florida and across the country. \nPaul lives in Tampa\, Florida with his wife\, Sue\, and their rescue dog. He has two grown children and is a passionate hockey fan. \nCover Letters: Andrea Cichon – Senior Director Talent Management\, Tampa General Hospital \nMs. Andrea Cichon currently holds the position of Sr. Director\, Talent Management & Human Resources at Tampa General Hospital\, one of the largest employers in the Tampa Bay area providing employment to more than 8\,600 Team Members over more than 50 locations across the State of Florida. TGH is the areas only level 1 trauma center and a world class academic teaching facility with 1\,041 licensed beds in partnership with The University of South Florida College of Medicine. \nMs. Cichon leads the Talent Management Team at TGH which includes full cycle recruitment\, training and education\, volunteer services and student affiliates. Ms. Cichon is a University of South Florida and St. Leo University graduate\, earning her bachelor’s degree in communications\, and later master’s degree in business administration respectfully. \nIn 2018\, she was appointed by Governor Rick Scott to serve as a Board Member on The Hillsborough County Civil Services Board for a four-year term\, and in 2020 appointed as a member of the Board of Directors for Career Source Tampa Bay. She is an active member with many community partners including The Tampa Bay Chamber of Commerce\, chairing many programs under leadership development. \nShe is heavily involved in education of college students through The University of South Florida and University of Tampa\, mentoring many students on career path planning. Additionally she speaks regularly to many community partners on interviewing prep\, best practices\, career advancement\, professional etiquette and more. Ms. Cichon regularly mentors growing professionals and internship candidates. She is an Advisory Board Member to LEAD TGH\, a first of its kind leadership development program. \nMs. Cichon contributes her time with many volunteer initiatives including Metropolitan Ministries\, March of Dimes\, American Heart Association\, The Center for Women\, Pace Center for Girls\, The Tampa Chamber of Commerce\, The Gasparilla International Film Festival\, The TGH Golf Tournament\, The Foundation campaign and more. \nMs. Cichon resides in Downtown Tampa with her husband Michael\, and two white Labradors\, Paisley and Fallon. \nHow to Secure Virtual Qualified Education Credit Hours: \nAs an independent chartered chapter of the American College of Healthcare Executives\, Western Florida Chapter is authorized to award 1.5 hours of ACHE Qualified Education credit toward advancement or recertification in the American College of Healthcare Executives. Participants in this program who wish to have it considered for ACHE Qualified Education credit should list their attendance when they apply to the American College of Healthcare Executives for advancement or recertification. \nQualified Education Credits are self-reporting credits. Please self-report your credits using the link titled “My education Credit” on your myACHE profile page. If additional assistance is needed\, please contact ACHE Customer Service (contact@ache.org or 312-424-9400).
URL:https://achewfc.org/event/emerging-leaders-virtual-networking-the-personal-brand-november-3-2021/
CATEGORIES:Networking,Qualified Education
ORGANIZER;CN="ACHE WFC":MAILTO:communications@wfcache.org
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DTSTART;TZID=America/Los_Angeles:20211130T173000
DTEND;TZID=America/Los_Angeles:20211130T190000
DTSTAMP:20260606T042344
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SUMMARY:Reinventing Customer Service in Healthcare: Lessons Learned from the Best - Virtual Event
DESCRIPTION:**This is a VIRTUAL event. If you purchased your Eventbrite ticket & completed your registration with the link provided to you for ACHE National\, you received a Zoom link in your e-mail. Please check your spam/junk folders. The e-mail is from Blue Sky or ACHE itself. Passcode is ACHE for the event with your unique Zoom link. You must fully attend the event and complete the evaluation on ACHE.org in order to receive F2F credit.** \nConsumer-driven services in business and the need for efficiency are accelerating changes in the way organizations operate and compete. Many consumers today are taking greater control of their purchasing power and healthcare decisions and are demanding excellence in service. The challenge is how to give them the best service in a meaningful and economic way. \nTo purchase your ticket\, use the following link: https://www.eventbrite.com/e/wfc-ache-reinventing-customer-service-in-healthcare-virtual-event-tickets-196025175577 \nAgenda \n5:30 -5:45 – Event & speaker introduction \n5:45 -6:45 – Speakers Present \n6:45 – 7:00 – Speaker Q & A \nVirtual Face-to-Face Credit Hours: 1.5 \n** Upon Eventbrite Ticket Purchase\, you will be directed to ACHE National’s website to COMPLETE your Registration. Please check your spam/junk folders.** \nPanel Members \nChristina Alvero\, Senior Director of Clinical Therapy Services\, Moffitt Cancer Center \nChristine Alvero PT\, DPT\, ATC/L\, MBA graduated from the University of South Florida with a Master of Science in Physical Therapy in 2002. She continued on to pursue her doctorate via the transitional program at MGH Institute of Health Professions. Once Christine transitioned into management\, she returned to St Leo University to attain her Master of Business Administration with a Health Care Concentration. Christine is currently the Senior Director of Clinical Therapy Services at Moffitt Cancer Center in Tampa Florida\, which encompasses Physical and Occupational Therapy\, Speech\, Nutrition\, Respiratory\, Cardiopulmonary\, and Bronchoscopy. She also has the unique opportunity to serve as the operational planning liaison for Moffitt’s expansion hospital which is planned to open in July 2023. Christine is passionate about oncology rehabilitation\, with a special interest in sarcoma and other musculoskeletal oncology conditions. In addition to her passion for oncology\, Christine also understands the importance of educating PT students. She has served as an Adjunct Professor at NOVA Southeastern University in Tampa\, FL teaching documentation as well as serving as a lab assistant for physical agents\, differential diagnosis\, and other classes as needed. Christine is currently an assembly rep for the WCD as well as the secretary for the WCD of the APTA. She holds several certifications including a Board Certification in Oncology\, Certified Scrum Master\, Certified Revenue Cycle Rep\, Certified Specialist Business Intelligence\, and Six Sigma Black Belt. \nLara Klick\, Vice President & Chief Patient Experience Officer\, Tampa General Hospital \nLara Klick is Vice President and Patient Experience Officer at Tampa General Hospital\, a 1010 bed academic medical center. In her role\, Lara provides strategic and operational oversight of all aspects of the patient experience. In her 20 plus years of experience in the acute healthcare arena\, she has been a part of the evolution of the role of the patient experience professional. Lara worked in Maryland during the CMS three-state pilot which preceded the full implementation of the HCAHPS survey and participated in the initial dialogue regarding the survey administration and regulatory expectations. Lara was also a part of the national dialogue on compliance with the CMS Standards of Participation during its adoption and the definitions of the standards of compliance. With experience in assisting three vastly different healthcare systems in achieving significant improvement related to the patient experience\, Lara brings her expertise to a wide variety of audiences using a combination of science and story which achieves success. \nCandace Smith\, Vice President of Operations\, Chief Nurse Executive\, Lee Health at Cape Coral Hospital \nDr. Smith is Vice President of Operations\, Chief Nurse Executive\, Lee Health at Cape Coral Hospital. She is author of “Chapter Leader’s Guide to Provision of Care: Practical Insight on Joint Commission Standards\,” a guidebook by Healthcare Professional Organization. She holds a board certification in Advanced Nursing Executive from the American Nurses Credentialing Center. Candace holds a PhD in Education with a specialization in Organizational Leadership. She earned a Bachelor’s degree in Nursing from D’Youville College\, and a Master’s in Public Administration from University of Brockport\, New York. Dr. Smith is published in American Nursing Association and Nursing Management on topics surrounding Exemplary Leadership and Staff Engagement. Candace has served in two Corporate CNO positions involving clinical and technology consulting. She is a nationally known speaker on topics of clinical excellence\, speak up\, and exemplary leadership. She serves on the board of the Western Florida- American College Healthcare Executives Chapter and is Past President for Sun Coast Organization of Nurse Executives\, a chapter of the Florida Organization of Nurse Executives. Dr. Smith is an adjunct Professor at State College of Florida\, Health Services Administration Program. She teaches Quality Management in Healthcare and Contemporary Issues in Healthcare and in February 2020 published Healthcare Quality Management: A Case Study Approach with two other colleagues. . Dr. Smith has recently joined Nova Southeastern University as an adjunct Professor and teaches Quality Management in Healthcare. Dr. Smith has been in healthcare for over 30 years. \nPreston Williams\, Market Directors of Patient Experience\, HCA West Florida Division \nPreston Williams serves as one of the Market Directors of Patient Experience in the HCA West Florida Division. He has worked in Patient Experience and Process Improvement since 2016\, and has been with HCA for the last year and a half. Previously\, he has worked with notable organizations helping drive patient experience performance at Mount Sinai Medical Center in Miami Beach\, FL\, and Baptist Memorial Healthcare Corporation in Memphis\, TN. \nWilliams is a graduate of the University of Memphis with a master’s degree in Healthcare Administration and Management. He received his bachelor’s degree in Journalism and Electronic Media\, with a minor in Biological Sciences from the College of Communications at the University of Tennessee-Knoxville. He is a member of the American College of Healthcare Executives (ACHE) and the Asian Healthcare Leaders Community.
URL:https://achewfc.org/event/reinventing-customer-service-in-healthcare-lessons-learned-from-the-best-virtual-event/
CATEGORIES:Face-to-Face
ORGANIZER;CN="ACHE WFC":MAILTO:communications@wfcache.org
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