ACHE WFC Emerging Leaders Event: Developing High Performance Teams
2022-04-19 17:30 - 19:00 (America/Los_Angeles) | FL
ACHE WFC presents the virtual Emerging Leaders Event: Developing High Performance Teams on April 19th, 5:30 – 7:00 PM! Earn 1.5 Qualified Education credits at this virtual panel event.
Today’s workplace calls for the development of high performance work teams to manage dynamic healthcare environments. The panelists will present strategies to design and implement collaborative work systems. Please join us for our ACHE’s Western Florida Chapter Zoom-enabled event on Developing High Performance Teams designed especially for our early careerist members. Register here on Eventbrite!
Attendees will learn the ins and outs of creating and developing High Performance Teams. The event will be moderated by Mr. Bradley Herremans, CEO of Suncoast community Health Centers, Inc.
To register for this free event, please use the following link: https://www.eventbrite.com/e/ache-wfc-emerging-leaders-event-developing-high-performance-teams-tickets-277083954567
Agenda
5:30 – 5:45 – Event & speaker introduction
5:45 – 6:45 – Speakers Present
6:45 – 7:00 – Speaker Q & A
Virtual Qualified Education Credit Hours: 1.5
**Please scroll down to learn how to secure your Qualified Education Credits**
Event Moderator
Bradley Herremans, MBA, FACHE – Chief Executive Officer at Suncoast Community Health Centers
Mr. Herremans has been the CEO at Suncoast CHC for the past 11 years. Under his leadership it’s grown to employ 445 team members that serve over 63,000 patients at 10 sites in Hillsborough County, including three mobile health units. He holds an MBA from Western Michigan University and a Fellowship from the American College of Healthcare Executives, and has extensive experience in Managed Care, Finance, and Disaster Preparedness. Brad took leadership of Suncoast after completing a 22-year career as a Medical Service Corps Officer in the U.S. Air Force, where he held several senior-level positions, including Chief of Staff for the Air Force Surgeon General and Deputy Group Commander for the 3rd Medical Group at Elmendorf AFB in Anchorage, Alaska; and Group Commander for the 341st Medical Group at Malmstrom AFB in Montana. In his time at Suncoast, he’s significantly expanded the organization’s capacity and infrastructure, improved the quality of services and facilities, and started The Suncoast Career Academy. He currently serves as Chairman of the Hillsborough County Healthcare Plan: Behavioral Health Task Force.
Panelists
Bill Auxier, Ph.D. – President/CEO, Center for Rural Health Leadership
Bill Auxier, Ph.D. helps successful rural health leaders achieve lasting positive behavioral change. He accomplishes that through rural health leadership development that includes consulting, coaching, training and research. He is experienced working with rural health leaders across the country to improve their organizations through more effective leadership, cultural transformation and strategic plan development.
As President & CEO of the Center for Rural Health Leadership, Bill serves as the Program Director of National Rural Health Association’s (NRHA) Rural Hospital Certification Programs for CEOs, CNOs and CFOs. He is also President and CEO of the Dynamic Leadership Academy, and Executive Director of Rural Health Leadership Radio, a 501(c)3 non-profit established to serve healthcare leaders serving the underserved in rural America. He is the creator and host of the Rural Health Leadership Radio podcast, and a best-selling award-winning author.
Dr. Auxier is Adjunct Associate Professor in the Graduate School at the University of Maryland Global Campus teaching Communication, Decision Making and Leadership.
He is an Affiliate Member of the Institute of Coaching at McLean Hospital, Harvard Medical School.
Kelly Batista, MHA – Executive Director, Brian D. Jellison Cancer Institute at Sarasota Memorial Hospital
Kelly Batista is the Executive Director of the Brian D. Jellison Cancer Institute for Sarasota Memorial Health Care System in Sarasota, Florida. Working in a dyad-leadership model with the Institute’s Chief Medical Director, Mrs. Batista is responsible for the strategic development and operational oversight of the Jellison Cancer Institute, including physician alignment, programmatic expansion and implementation, and the design and construction of multiple new cancer care facilities.
She also serves on the Board of the Western Florida Chapter of the American College of Healthcare Executives, holding various leadership roles since 2014 including as Chapter President. Mrs. Batista also serves on the Southwest Florida Advisory Board for the American Cancer Society.
Candace Smith, Ph.D., RN, NEA-BC – Vice President of Operations, Chief Nursing Executive, Lee Health at Cape Coral Hospital
Dr. Smith is Vice President of Operations, Chief Nurse Executive, Lee Health at Cape Coral Hospital. She is author of “Chapter Leader’s Guide to Provision of Care: Practical Insight on Joint Commission Standards,” a guidebook by Healthcare Professional Organization. She holds a board certification in Advanced Nursing Executive from the American Nurses Credentialing Center. Candace holds a PhD in Education with a specialization in Organizational Leadership. She earned a Bachelor’s degree in Nursing from D’Youville College, and a Master’s in Public Administration from University of Brockport, New York. Dr. Smith is published in American Nursing Association and Nursing Management on topics surrounding Exemplary Leadership and Staff Engagement. Candace has served in two Corporate CNO positions involving clinical and technology consulting. She is a nationally known speaker on topics of clinical excellence, speak up, and exemplary leadership. She serves on the board of the Western Florida- American College Healthcare Executives Chapter and is Past President for Sun Coast Organization of Nurse Executives, a chapter of the Florida Organization of Nurse Executives. Dr. Smith is an adjunct Professor at State College of Florida, Health Services Administration Program. She teaches Quality Management in Healthcare and Contemporary Issues in Healthcare and in February 2020 published Healthcare Quality Management: A Case Study Approach with two other colleagues. . Dr. Smith has recently joined Nova Southeastern University as an adjunct Professor and teaches Quality Management in Healthcare. Dr. Smith has been in healthcare for over 30 years.
How to Secure Virtual Qualified Education Credit Hours:
As an independent chartered chapter of the American College of Healthcare Executives, Western Florida Chapter is authorized to award 1.5 hours of ACHE Qualified Education credit toward advancement or recertification in the American College of Healthcare Executives. Participants in this program who wish to have it considered for ACHE Qualified Education credit should list their attendance when they apply to the American College of Healthcare Executives for advancement or recertification.
Qualified Education Credits are self-reporting credits. Please self-report your credits using the link titled “My education Credit” on your myACHE profile page. If additional assistance is needed, please contact ACHE Customer Service (contact@ache.org or 312-424-9400).
As an independent chartered chapter of the American College of Healthcare Executives, ACHE of Western Florida is authorized to award a total of 1.5 hours of ACHE Qualified Education credit toward advancement or recertification in the American College of Healthcare Executives. Participants in this program who wish to have it considered for ACHE Qualified Education credit should list their attendance when they apply to the American College of Healthcare Executives for advancement or recertification.

ACHE WFC Presents COVID-19: What We Learned: Staffing/People Resources
2022-05-05 18:00 - 19:30 | FL
**This is a VIRTUAL event. If you purchased your Eventbrite ticket & completed your registration with the link provided to you for ACHE National, you received a Zoom link in your e-mail. Please check your spam/junk folders. The e-mail is from Blue Sky or ACHE itself. Passcode is ACHE for the event with your unique Zoom link. You must fully attend the event and complete the evaluation on ACHE.org in order to receive F2F credit.**
Emergency management requires precise identification and allocation of staff to align capabilities and capacity with the need to effectively deliver care for the community. The COVID-19 outbreak caused a substantial shift in the availability of staff and resources, and the accessibility of timely delivery of care. In response to the evolving needs, organizations have shifted staff in a variety of ways to ensure they were able to effectively screen, triage and care for patients. This panel will provide strategies and tactics of how their organizations adjusted their staffing structure to ensure that the most appropriate level of care is delivered during a medical surge such as the COVID-19.
To purchase your ticket, use the following link: https://www.eventbrite.com/e/wfc-ache-covid-19-what-we-learned-staffingpeople-resources-tickets-168887277393
Agenda
6:00 – 6:15 – Event & speaker introduction
6:15 – 7:15 – Speakers Present
7:15 – 7:30 – Speaker Q & A
Virtual Face-to-Face Credit Hours: 1.5
** Upon Eventbrite Ticket Purchase, you will be directed to ACHE National’s website to COMPLETE your Registration. Please check your spam/junk folders.**
Panel Members
Lana Palmquist, Manager Clinical Integration & Acute Care Service Line, BayCare Health System
Lana Palmquist, MS Ed., RN, BSN, CPHQ, CVAHP, is the Manager of Clinical Integration & Acute Care Service Line. She helps lead inpatient focused clinical improvement initiatives, co-chairs the clinical pathways committee, and is a key leader for the care transformation work helping to reduce care variation and utilization. Before joining BayCare, Lana spent ten years at Saint Luke’s Health System – Kansas City as a Clinical Project Manager leading multidisciplinary teams focused on the design and implementation of programs and initiatives to ensure patient safety, reduce risk, and improve regulatory compliance. She earned Bachelor of Science Degrees in Elementary Education and Nursing from Kansas State University and Avila University, respectively and a Master of Education from the University of Kansas. She is a Certified Professional Healthcare Quality (CPHQ) and Certified Value Analysis Healthcare Professional (CVAHP).
Lisa Johnson, Vice President , Morton Plant Mease/BayCare
Lisa Johnson, MSN, RN, NEA-BC, has been a part of the BayCare hospitals for 30 years, serving in various nursing leadership roles including VP/Chief Nursing Officer of patient services at Morton Plant Mease from 1998 – 2016, when she was promoted to the BayCare Health System CNO. As BayCare’s SVP/CNO, Lisa is responsible for the professional practice of nursing across the entire BayCare Health System by ensuring the highest levels of quality and consistency in the standard of nursing practice. Key areas of responsibility for the System CNO include a focus on leadership, education, planning and analysis, quality management and financial management. Lisa has also led several nursing innovation projects, including eCare; BayCare’s Professional Practice Council for nursing; an electronic nurse leader rounding system; the Dr. George Morris Earn as You Learn work/study program for nursing students, and the development of Patient Care Leaders for the oversight of complex patients in the medical surgical setting. Lisa also is co-lead, with Dr. Charvat, on the Care Progression and Transitions of Care Committees. In addition to her degree as an RN, Lisa holds a Master of Science in Nursing Leadership from Drexel University, Philadelphia; a Master of Science in Human Resource Management from Florida Institute of Technology, St. Petersburg, FL; a Bachelor of Science in Health Care Administration from St. Leo University, St. Leo, FL; and an Advanced Nursing Executive Certification from the American Nurses Credentialing Center.
Candace S. Smith, Vice President of Operations, Chief Nurse Executive, Lee Health
Dr. Smith is Vice President of Operations, Chief Nurse Executive, Lee Health at Cape Coral Hospital. She is author of “Chapter Leader’s Guide to Provision of Care: Practical Insight on Joint Commission Standards,” a guidebook by Healthcare Professional Organization. She holds a board certification in Advanced Nursing Executive from the American Nurses Credentialing Center. Candace holds a PhD in Education with a specialization in Organizational Leadership. She earned a Bachelor’s degree in Nursing from D’Youville College, and a Master’s in Public Administration from University of Brockport, New York. Dr. Smith is published in American Nursing Association and Nursing Management on topics surrounding Exemplary Leadership and Staff Engagement. Candace has served in two Corporate CNO positions involving clinical and technology consulting. She is a nationally known speaker on topics of clinical excellence, speak up, and exemplary leadership. She serves on the board of the Western Florida- American College Healthcare Executives Chapter and is Past President for Sun Coast Organization of Nurse Executives, a chapter of the Florida Organization of Nurse Executives. Dr. Smith is an adjunct Professor at State College of Florida, Health Services Administration Program. She teaches Quality Management in Healthcare and Contemporary Issues in Healthcare and in February 2020 published Healthcare Quality Management: A Case Study Approach with two other colleagues. . Dr. Smith has recently joined Nova Southeastern University as an adjunct Professor and teaches Quality Management in Healthcare. Dr. Smith has been in healthcare for over 30 years.
Michael Wukitsch, Chief Human Resources Officer, Lee Health
Michael Wukitsch joined Lee Health in June 2018. Mike’s responsibilities include supporting Lee Health’s mission, vision, values, and strategic objectives by creating the most effective culture and environment for staff to do their best work in support of patients and their families. Mike is responsible for total rewards and HR systems, leadership and organizational development, recruiting and workforce development, client group support through HR Business Partners and employee relations. He ensures compliance related to the workforce over six hospitals, physicians, advance practitioners, facilities, and multiple business units in Outpatient, Ambulatory Care, and Diagnostics. He also has accountability for three auxiliaries and volunteer organizations with more than 4,000 volunteers and for the operations of three (soon to be four) accredited Child Development Centers. With a human resources career spanning over 30 years, Mike has progressed through a variety of HR leadership roles at Northwestern Medicine, Children’s Hospital Colorado, MolsonCoors Brewing Company, Rockwell Automation and AlliedSignal (now Honeywell). He earned his BA from Marquette University and an MBA from the Ross Business School at the University of Michigan in Ann Arbor. He is still working on his PhD in Organizational Learning, Performance and Change at Colorado State University. He is SPHR and SHRM-SCP certified.

ACHE-WFC New Member Seminar - May 23, 2022
2022-05-23 12:00 - 13:00 | FL
Please join us for a New Member Seminar. We invite all new ACHE Western Florida Chapter members to attend this virtual seminar.

About this event

Please join us for a New Member Seminar. We invite all new ACHE Western Florida Chapter members to attend this virtual seminar. Chapter experts will provide comprehensive information on all of the benefits of chapter membership. Discussions include use of chapter resources, connections with national ACHE, and many of the events and offerings of the Western Florida Chapter.
To register, use the following link: https://www.eventbrite.com/e/ache-wfc-new-member-seminar-may-23-2022-tickets-324270581037
If you have any questions, you may contact Paul Wagner, Membership Chair at Paul.wagner@uhsinc.com.

ACHE-WFC New Member Seminar - May 24, 2022
2022-05-24 17:00 - 18:00 | FL
Please join us for a New Member Seminar. We invite all new ACHE Western Florida Chapter members to attend this virtual seminar.

About this event

Please join us for a New Member Seminar. We invite all new ACHE Western Florida Chapter members to attend this virtual seminar. Chapter experts will provide comprehensive information on all of the benefits of chapter membership. Discussions include use of chapter resources, connections with national ACHE, and many of the events and offerings of the Western Florida Chapter.
To register, use the following link: https://www.eventbrite.com/e/ache-wfc-new-member-seminar-may-24-2022-tickets-324273580007

If you have any questions, you may contact Paul Wagner, Membership Chair at Paul.wagner@uhsinc.com.

ACHE WFC Presents: Telemedicine in the Healthcare Delivery System Virtual Event
2022-06-08 18:00 - 19:30 | FL
Telemedicine has become a healthcare access imperative. Its innovative benefits are of vital interest amid the implementation of most healthcare regulations. Telemedicine uses a variety of forms of electronic communication technology to provide a convenient method to deliver healthcare services and education. The program surveys its current uses and organizational deployment of telemedicine. The discussion includes adoption and innovation across clinical and patient perspective. Technical, operational, regulatory, and financial/reimbursement aspects of the development of telemedicine programs will be investigated. The expanding role that telemedicine holds in daily medicine and its direction into the future of the healthcare delivery system will be explored.
Agenda
6:00 -6:15 – Event & speaker introduction
6:15 -7:15 – Speakers Present
6:15 – 7:30 – Speaker Q & A
Virtual Face-to-Face Credit Hours: 1.5
To purchase your tickets, use the following link: https://www.eventbrite.com/e/wfc-ache-telemedicine-in-the-healthcare-delivery-system-virtual-event-tickets-338576179467
** Upon Eventbrite Ticket Purchase, you will be directed to ACHE National’s website to COMPLETE your Registration. Please check your spam/junk folders.**
Panel Members
Phil DeBruzzi, Partner, The Innova Group
With 25 years of experience advising organizations on effective deployment of facility and capital resources in the context of a clinical and business strategy, Phil has deep expertise in clinical volume forecasting, facility master planning, ambulatory network planning, capacity optimization, and capital investment analysis for integrated health systems, academic medical centers, children’s hospitals, and specialty hospitals. He enjoys co-creating solutions with his clients to ensure action plans reflect their unique situation.Prior to joining The Innova Group, Phil led the Capital Asset Strategy Team at Navigant. He is a frequent speaker at industry conferences and active in professional organizations. He is a Fellow of the American College of Healthcare Executives and 2019 President of the Minnesota Chapter of ACHE. Phil is trained in Lean principles and an American Society for Quality, ASQ-Certified Six Sigma Green Belt.
Alexander Ronzino, CEO ,​ Coalition Recovery
Mr. Ronzino currently serves as Chief Executive Officer of Coalition Recovery – a nationally accredited behavioral health treatment center, and multi-facility healthcare organization based out of Tampa, Fl. ​ He received his degree in Finance from Florida State University and holds a black belt in Lean Six Sigma. Alexander’s non-profit work includes serving on the board of three organizations which he cares about deeply. He serves as a board member of the American College of Healthcare Executives – Western Florida. Alexander also serves as treasurer and board member of the Association of Recovery in Higher Education (ARHE) – a 501c3 that currently operates on 158 university campuses across the United States. ARHE provides functional support to member institutions and serves as an accrediting body, implementing the national standards of peer support communities (collegiate recovery programs) for students in recovery from substance use disorder. In a newly elected position, Alexander serves as the Chairman of the National Foundation for Collegiate Recovery – a 501c3 foundation with the specific purpose of raising funds for student scholarships, and providing funding and field support to new social service programs at colleges and universities around the nation.
Amber Fernandez, Family Nurse Practitioner, Baycare
Amber Fernandez is a family nurse practitioner who works for Baycare Urgent Care and has virtually evaluated and treated numerous patients with the Baycare Anywhere platform over the past 2 years. She completed her Bachelor of Science in Nursing at the University of Florida in Gainesville in 2001 and then earned her Master of Science degree at The University of Tampa. She is nationally board certified with the American Academy of Nurse Practitioners as a family nurse practitioner and has been practicing since 2007.
Eric Anderson, Vice President Clinical Operations and Care Delivery, Synapticure Inc.
Dr. Eric Anderson is an innovative physician-scientist that has been recognized as a national leader in telemedicine and mobile health. He trailblazed the use of mobile telemedicine in emergency neurology and was the first to demonstrate and publish that remote stroke assessment could be performed with an iPhone. Dr. Anderson practices sees the gamut of neurologic disease in his consultative practice that includes acute stroke, intracerebral hemorrhage, traumatic brain injury, status epilepticus,and other neurologic emergencies over telemedicine. He speaks nationally on the topics of telemedicine as it applied to stroke, epilepsy, and neurologic disease. Dr. Anderson leads several efforts in bringing telemedicine and technology to the forefront of medicine including being the past Chairperson of the Telemedicine Workgroup, past Vice Chair of the Practice Committee, as well as past member of the Practice Management and Technology Subcommittee, and currently serves on the advocacy committee and conference subcommittee for the American Academy of Neurology. He has also served as vice chair and as an elected executive leadership council member for the Physician Electronic Health Information Technology Coalition for the Bipartisan Policy Center in Washington, D.C. His academic work has been published in high impact medical journals and authoritative texts in neuroelectrophysiology, neuroviriology, neuropathology, proteomics, telemedicine, and mobile health.

ACHE WFC - Advance to Fellow Webinar June 13th
2022-06-13 12:00 - 13:00 | FL
Advance to Fellow Webinar

ACHE WFC will be hosting two Advance to Fellow Webinars this month on June 13th at 12:00 pm and July 12th at 5:00 pm. These webinars cover everything you need to know about the requirements to advance to Fellow of the American College of Healthcare Executives status. Passing the Board of Governors (BOG) Exam represents an individual’s professional competence in the changing marketplace. With this distinction, Fellows earn the right to use the credential “FACHE.” The webinar will answer these commonly asked questions:

How do I know if I am eligible to apply for advancement?
What is the application process?
What knowledge areas are covered on the BOG Exam?
How do I prepare for the BOG Exam?

This one-hour webinar is complimentary; however, registration is required.
Register here: https://www.eventbrite.com/e/advancement-to-fellow-webinar-june-13th-tickets-351129476717
Hosted by:
Krystyna Berger, MHA, FACHE Director, Healthcare Technologies and Informatics Tampa General Hospital
Zachary Pruitt, PhD, MHA, CPH, FACHE Associate Professor, College of Public Health University of South Florida

ACHE WFC Presents: Leading a Culture of Safety: A Blueprint for Success Virtual Event
2022-06-15 11:00 - 12:30 | FL
Lead and Reward a Just Culture and Establish Organizational Behavior Expectations

Medical errors are the third leading cause of death in the United States at 220,000 to 440,000 people dying each year from preventable errors according to the Centers of Disease Control and Prevention. Clinicians and hospital staff face a devastating impact as a result of being involved with a medical error especially in organizations without a support system in place. Moreover, only 64% of staff who responded to the 2016 Agency for Healthcare Research and Quality (AHRQ) Hospital Survey on Patient Safety Culture’s hospital comparative database felt that reported mistakes led to positive changes. To help healthcare leaders achieve total system safety across the continuum, ACHE, and the Institute for Healthcare Improvement/National Patient Safety Foundation Lucian Leape Institute developed a guide “Leading a Culture of Safety: A Blueprint for Success”. This Blueprint is designed to help leaders shape, create and sustain the type of organizational culture needed to ensure patient and workforce safety and inspire healthcare leaders on the journey to zero harm.
Agenda
11:00 -11:15 – Event & speaker introduction
11:15 -12:15 – Speakers Present
12:15 – 12:30 – Speaker Q & A
Virtual Face-to-Face Credit Hours: 1.5
To register, use the following link: https://www.eventbrite.com/e/323558390857
** Upon Eventbrite Ticket Purchase, you will be directed to ACHE National’s website to COMPLETE your Registration. Please check your spam/junk folders.**
**This is a VIRTUAL event. If you purchased your Eventbrite ticket & completed your registration with the link provided to you for ACHE National, you received a Zoom link in your e-mail. Please check your spam/junk folders. The e-mail is from Blue Sky or ACHE itself. Passcode is ACHE for the event with your unique Zoom link. You must fully attend the event and complete the evaluation on ACHE.org in order to receive F2F credit.**
Panel Members
Dr. Laura Arline , Vice President/Chief Quality Officer, BayCare Health System
Dr. Laura Arline is Vice President/Chief Quality Officer of BayCare Health System, a large healthcare system located in the Tampa Bay region of Florida. Dr. Arline oversees BayCare’s Quality, Safety, Regulatory, Infection Prevention & Control, and Clinical Documentation Integrity programs. She has been a part of the BayCare Health System team for 16 years, practicing internal medicine and pediatrics until she transitioned into a full-time quality administrative role in 2018. Dr. Arline has a passion for clinical excellence and is a strong believer in the quest toward zero harm. She emphasizes, “Behind every number on a spreadsheet or graph is a patient life – the work we do every day supports BayCare’s true north of Clinical Excellence.”
Nicole Justice, MSJ, Senior Director of Patient Safety, Tampa General Hospital
Safety professional with more than 15 years progressive health care and leadership experience, expansive regulatory expertise and a demonstrated ability to deliver results in a fast-paced, dynamic environment, advance strategic goals, and improve and sustain performance and outcomes for a large, complex health care organization. Charged with administering safety event response with a focus on reliability and collaborative just culture to effectuate the delivery of safe, reliable and effective care.
Kristen (Keller) Rasmussen, System Director Patient Safety & Quality Improvement, Lee Health
Current Employment: Lee Health System (formerly Lee Memorial Health System) since 2012. Previous Professional Experience: Patient Safety and Quality Improvement leadership; Administrative Acute Supervision; Frontline staff management and employee engagement; Emergency Services nursing and leadership; Cardiac/Medical/Neuro Intensive Care nursing; Facility Rapid Response Team nursing; Neonatal Intensive Care nursing. Professional Memberships: Sigma Theta Tau, Emergency Nurses’ Association, AONL. Recent Accomplishments: Lourdes Patient Education Award; Poster Presentation at 2018 Francine Gomberg Nursing Research and EBP. Conference: Poster Presentation at the 2018 FPQC Annual Conference; Published author in JEN 2018: Recipient of IHI Patient Safety Executive Program Scholarship.

ACHE WFC Behavioral Healthcare: Approaches to Increase Value
2022-06-22 09:00 - 10:30 | FL
**This is a VIRTUAL event. If you purchased your Eventbrite ticket & completed your registration with the link provided to you for ACHE National, you received a Zoom link in your e-mail. Please check your spam/junk folders. The e-mail is from Blue Sky or ACHE itself. Passcode is ACHE for the event with your unique Zoom link. You must fully attend the event and complete the evaluation on ACHE.org in order to receive F2F credit.**
Historically, hospitals and health systems have not always embraced a role in meeting behavioral health needs in communities because managing behavioral healthcare and mental health is very complex. According to the National Alliance of Mental Illness approximately 1 in 5 adults in the U.S.—43.8 million, or 18.5%—experiences mental illness in a given year. The rate of youth with severe depression increased from 5.9% in 2012 to 8.2% in 2015. Nearly half (45 percent) of those with any mental disorder also meet criteria related to having a physical illness or substance abuse. Physical health and mental health issues occur together. For example, people with diabetes or cardiac conditions often develop depression as well. Being able to receive treatment for both conditions through an integrated behavioral health and primary care setting can be especially helpful since how we live our lives (behave) and our physical and mental health all interact with each other in complex ways.
To purchase your ticket, use the following link: https://www.eventbrite.com/e/355559176067
Agenda
9:00 – 9:15 – Event & speaker introduction
9:15 -10:15 – Speakers Present
10:15 – 10:30 – Speaker Q & A
Virtual Face-to-Face Credit Hours: 1.5
** Upon Eventbrite Ticket Purchase, you will be directed to ACHE National’s website to COMPLETE your Registration. Please check your spam/junk folders.**
Moderator
Alexander Ronzino
Mr. Ronzino currently serves as Chief Executive Officer of Coalition Recovery – a nationally accredited behavioral health treatment center, and multi-facility healthcare organization based out of Tampa, Fl.
Mr. Ronzino ​is a 30 Under 30 recipient and has been featured/interviewed and/or published by ABC News, Business Insider, Managed Healthcare Executive, and the Recovery Executive Podcast. Alexander secured venture capital funding at the age of 22 to become the youngest chief executive of a nationally accredited behavioral healthcare organization in the United States. His organization ranked 3rd on the 2021 Seminole 100, an award to the 100 fastest growing alumni led companies from FSU. Prior to Coalition, he founded a corporate marketing company that was the subject of an acquisition when Alexander was 20 years old. His subsequent management consulting company lent him vast experience in corporate finance, private equity, along with personal wealth management. ​ He received his degree in Finance from Florida State University and holds a black belt in Lean Six Sigma.
Panel Members
Dr. George Nasra
Dr. Nasra is Professor of Clinical Psychiatry at URMC where he serves as Chief of the Division of Collaborative Care and Wellness, and Medical Director of Behavioral Health Partners. Dr. Nasra received his Masters of Science in molecular biology and his MD degrees from the American University of Beirut. He completed his psychiatry residency at Upstate Medical University in Syracuse, NY. He is a Fellow of the American Psychiatric Association, and a member of the American College of Psychiatrists. Dr Nasra is Board Certified in General Psychiatry, Forensic Psychiatry and Psychosomatic Medicine. After 20 years as a psychiatrist, Dr. Nasra enrolled in the executive MBA program at the Simon School of Business and graduated with an MBA in 2013. Dr. Nasra’s career interests include collaborative and integrated care as well as increasing access to psychiatric services and reducing stigma for mental health. He is dedicating his time currently to developing new models of care integration between psychiatry and other areas of medicine, as well as developing and marketing novel employer based psychiatric services.
Dr. Jason M Sabo
Dr. Jason Sabo, Ph.D. is a pediatric developmental and behavioral specialist. He attended medical school at Ball St. University, interned with Miami-Dad Human Services and completed his residency at the Ohio Department of Youth Services. He currently works in Pediatric Behavioral Health at Lee Health in Fort Myers, Florida. Dr. Sabo’s interests include Autism Spectrum Disorder, ADHD, behavioral problems, anxiety disorders, mood disorders, and violent and aggressive behaviors.
Gail Ryder, VP, BayCare Behavioral Health
Gail joined the BayCare Health system in July of 2011. She is responsible for the continuum of services across the five counties of Tampa Bay for BayCare Behavioral Health. The programs include acute inpatient, residential, detox, rehabilitation, and outpatient services.
Unique to this service is the behavioral health integration with primary care, a novel coaching and navigation initiative for patients with mental illness, and a broad array of EAP services; targeted to distinct employer types such as schools, colleges, and churches.
The Behavioral Health division is also responsible for the management of the mental health benefit of the systems self – insured health plan.
Gail was the 2014 National Association of Psychiatric Health Systems (NAPHS) board chair.
She spent the previous 14 years at New York Presbyterian Hospital in New York, responsible for psychiatry, neurology, and neurosurgery. She has devoted 35 years of her career to caring for the mentally ill.

ACHE WFC Advance to Fellow Webinar - July 12th
2022-07-12 17:00 - 18:00 | FL
Advance to Fellow Webinar

ACHE WFC will be hosting two Advance to Fellow Webinars this month on July 12th at 5:00 pm. These webinars cover everything you need to know about the requirements to advance to Fellow of the American College of Healthcare Executives status. Passing the Board of Governors (BOG) Exam represents an individual’s professional competence in the changing marketplace. With this distinction, Fellows earn the right to use the credential “FACHE.” The webinar will answer these commonly asked questions:

How do I know if I am eligible to apply for advancement?
What is the application process?
What knowledge areas are covered on the BOG Exam?
How do I prepare for the BOG Exam?

This one-hour webinar is complimentary; however, registration is required.
Register here: https://www.eventbrite.com/e/advancement-to-fellow-webinar-july-12th-tickets-351134100547
Hosted by:
Krystyna Berger, MHA, FACHE Director, Healthcare Technologies and Informatics Tampa General Hospital
Zachary Pruitt, PhD, MHA, CPH, FACHE Associate Professor, College of Public Health University of South Florida

NAHSE Florida Chapter: Career Positioning - Proactively Managing Your Professional Development
2022-07-19 10:30 - 13:00 | FL
Tuesday, July 19th from10:30 a.m. – 1:00 p.m. the North Florida Chapter of the American College of Healthcare Executives (ACHE) in partnership with the Florida Chapter of the National Association of Health Services Executives (NAHSE) will host an even entitled Career Positioning – Proactively Managing Your Professional Development. This event, taking place at the University of Florida Health Banquet Hall will consist of the following participants:
Moderator: Ann-Marie Knight, Vice President at UF Health Jacksonville, Regent, American College of Healthcare Executives
To register, use the followig: https://www.eventbrite.com/e/career-positioning-proactively-managing-your-professional-development-tickets-371279425757
Panelists:
Kyle Dorsey, President, Baptist Medical Center South
Kemal Gasper, Vice President of Community Engagement and Sponsorship, VyStar Credit Union
Dr. Beth Ladlie, Assistant Professor of Anesthesiology, Medical Director, Equity, Inclusion & Diversity, Mayo Clinic Florida
Whitney Meyer, Senior Vice President and Chief Community Officer, Jacksonville Jaguars

ACHE WFC: In-Person DEI Networking Event
2022-07-29 16:00 - 18:00 | FL
Join ACHE WFC for an In-Person DEI Networking Event!
Friday, July 29th from 4:00 – 6:00 pm at Rose Bar Tampa!

Why: Come out and meet the DEI committee for the ACHE-WFC. This is our first in-person event since the pandemic, and this will be a great way to mingle with those who are in your committee and chapter!

Please note, that light appetizers will be provided. There are happy hour specials and a full menu available at your own personal cost. Please be sure to check out the website for information on food options that you can choose from for your personal purchases.
Opening the networking event will be Christopher King, Blues Legend BB King’s grandson and 2021 Presidential Lifetime Achievement Award Recipient. Please be sure to arrive on time as parking is limited.

Date and Time:

Friday, July 29, 2022 at 4:00 PM – 6:00 PM EDT

Location:

Rose Bar Tampa
122 S Howard Ave
Tampa, FL 33606

To purchase your ticket, use the following link: https://www.eventbrite.com/e/wfc-ache-in-person-dei-networking-event-tickets-382961487117

ACHE WFC - September New Member Webinars
2022-09-12 12:00 - 2022-09-13 17:00 | FL
Please join ACHE WFC for two New Member Seminars this month! We invite all new ACHE Western Florida Chapter members to attend this virtual seminar.

About this event

Please join us for a New Member Seminar! We invite all new ACHE Western Florida Chapter members to attend this virtual seminar. Chapter experts will provide comprehensive information on all of the benefits of chapter membership. Discussions include use of chapter resources, connections with national ACHE, and many of the events and offerings of the Western Florida Chapter.
If you have any questions, you may contact Paul Wagner, Membership Chair at Paul.wagner@uhsinc.com.
To register for the webinars, use the links below:

September 12th at 12:00 pm EST: https://www.eventbrite.com/e/ache-wfc-new-member-seminar-september-12-2022-tickets-403676034887
September 13th at 5:00 pm EST: https://www.eventbrite.com/e/ache-wfc-new-member-seminar-september-13-2022-tickets-403678732957

ACHE WFC Member Appreciation Event - Tampa Bay Rays Game
2022-09-18 13:00 - 17:00 | FL
Join ACHE WFC for a Member Appreciation Event with the Tampa Bay Rays!
Save the date for September 18, 2022 at 1:10 pm EST! More details are below, including a registration link.

Get ready to cheer on the Tampa Bay Rays!
The Western Florida Chapter of ACHE invites you to join us for an exclusive evening of networking and baseball!
Event: ACHE-WFC Member Appreciation
When: Sunday, Sept. 18th, 2022
Time: Game at 1:10pm
Location: Tropicana Field — Papa John’s Bullpen Box
ACHE WFC is offering this special member appreciation networking event at the Rays vs. Rangers game! This is an exclusive opportunity to bring your family or come by yourself to cheer on Tampa’s MLB team!
Limited amount of tickets available, so be sure to reserve your spot today! Come cheer on your Tampa Bay Rays!
Tickets are $10 per person (includes ticket and catering), to purchase yours use the following link: https://www.eventbrite.com/e/ache-wfc-membership-appreciation-event-tampa-bay-rays-vs-texas-rangers-tickets-387002674417

Unconscious Bias In Healthcare - Executive Leadership Forum
2022-10-29 16:30 - 19:30 | Sparkman Wharf, 603 Channelside Drive, Tampa, FL, 33602, United States
Join us on the Yacht StarShip III, a 92 foot and 2-deck cruise ship boarding in the Sparkman Wharf entertainment district of downtown Tampa for the Florida Chapter of the National Association of Health Services Executives (NAHSE) Florida’s Leadership Forum, “Let’s Talk Unconscious Bias in Healthcare.”
ACHE Western Florida Chapter and ACHE North Florida Chapter will co-host the DE&I event which will include an interactive panel discussion from subject matter executive experts in health systems across Florida. The panelists will provide thoughts on tackling unconscious bias and strategies to mitigate it.
Click here to register via Eventbrite: https://www.eventbrite.com/e/unconscious-bias-in-healthcare-executive-leadership-forum-tickets-428185974777

Yacht will board at 4:30 pm from 603 Channelside Drive Tampa, FL 33602
Fee: $75 – $100
1.5 Face-2-Face credit hours

This is an all-inclusive event. Food and beverages will be served. Hotel accommodations are available. All guests are welcome to stay at Marriott Tampa Water Street – 505 Water St, Tampa, FL 33602.

Virtual Board of Governors Review Course & F2F Sessions
2022-11-01 17:30 - 19:00 | FL
NCHE is pleased to partner with ACHE to help members prepare for the ACHE Board of Governors Exam in Healthcare Management (BoG Exam).
The BoG Exam is a comprehensive multi-choice exam testing 10 core healthcare management knowledge areas. This multi-week virtual review course provides the opportunity to gain insight and information into many of the 10 core knowledge areas; explore effective test-taking strategies; review sample test questions; and gain a better understanding of the exam’s content, structure and scoring.
Whether you use the course to set the foundation for your study or take it as the culmination of your review efforts, upon completion of this virtual review course, attendees will be able to:

Identify knowledge gaps and needed areas of focus
Apply test-taking strategics to their exam experience
Earn ACHE face-to-face education credit
Confidently move forward with their exam preparation

For more details and to register, go to https://nche.starchapter.com/meetinginfo.php?id=73&ts=1665699072

ACHE-WFC New Member Seminar - November 14, 2022
2022-11-14 12:00 - 13:00 | FL
Join us for a New Member Seminar!
We invite all new ACHE Western Florida Chapter members to attend this virtual seminar on November 14th, 12:00 pm – 1:00 pm EST. Chapter experts will provide comprehensive information on all of the benefits of chapter membership. Discussions include use of chapter resources, connections with national ACHE, and many of the events and offerings of the Western Florida Chapter.
If you have any questions, you may contact Paul Wagner, Membership Chair at Paul.wagner@uhsinc.com.
To register, go to https://www.eventbrite.com/e/ache-wfc-new-member-seminar-november14-2022-tickets-446013306807

ACHE-WFC New Member Seminar - November 15, 2022
2022-11-15 17:00 - 18:00 | FL
Join us for a New Member Seminar!
We invite all new ACHE Western Florida Chapter members to attend this virtual seminar on November 15th, 5:00 pm – 6:00 pm EST. Chapter experts will provide comprehensive information on all of the benefits of chapter membership. Discussions include use of chapter resources, connections with national ACHE, and many of the events and offerings of the Western Florida Chapter.
If you have any questions, you may contact Paul Wagner, Membership Chair at Paul.wagner@uhsinc.com.
To register, go to https://www.eventbrite.com/e/ache-wfc-new-member-seminar-november-15-2022-tickets-446015082117

Advancement to Fellow Webinars - November 30th, December 2nd & December 7th!
2022-11-30 - 2022-12-07, 2022-11-30, 2022-12-02, 2022-12-07 | FL
ACHE Western Florida Chapter will host three Advancement to Fellow webinars:

November 30th, 2022 at 5:30PM
December 2nd, 2022 at 12:00 PM
December 7th, 2022 at 12:30 PM

Join current fellows as they go over the process of becoming a fellow, the value fellowship has brought to their careers, and go over tips and tricks about the Board of Governors Examination.
Register Now to receive the Video Conference Information! Use the following links to sign up for our sessions:

November 30th – https://www.eventbrite.com/e/advancement-to-fellow-webinar-november-30th
December 2nd – https://www.eventbrite.com/e/advancement-to-fellow-webinar-december-2nd
December 7th – https://www.eventbrite.com/e/advancement-to-fellow-webinar-december-7th

2022 Holiday Party & State of the Chapter
2022-12-01 17:30 - 20:30 | FL
Please join us as we celebrate another fantastic year, just in time for the holidays. Our venue for this year’s event is the St. Petersburg Museum of History.
To purchase your ticket and get more details, go to https://www.eventbrite.com/e/2022-ache-wfc-holiday-party-state-of-the-chapter-tickets-449463576657

Agenda
5:30-6:30pm: Hor d’ouevres, mingling, & museum access
Transition to dinner and event
6:40-6:45pm: Welcome & Keynote introduction
6:45pm-7:00pm: Keynote speaker
7:00pm-7:45pm: Awards & State of the Chapter address
7:45pm-8:30pm: Museum access & mingling

Keynote: Alicia Schulhof brings more than 17 years of experience leading complex health care organizations to Johns Hopkins All Children’s Hospital. Most recently, she was the president of Peyton Manning Children’s Hospital (PMCH), and a statewide pediatric service line leader for Ascension, St. Vincent in Indiana. During her tenure at PMCH, Schulhof led the design and implementation of a statewide pediatric dashboard and data analytics hub, and facilitated the development of a five-year, statewide pediatric strategic plan that was adopted by the state-level leadership team.
Before taking the helm at PMCH, Schulhof served in positions of increasing responsibility at Indiana University Health, culminating as president of the North Suburban Area. As area president, Schulhof had oversight of three hospitals in the region: North, Saxony and Tipton hospitals. Combined, the North Suburban Area has more than 2,000 deliveries and 40,000 emergency department visits per year. Her past roles at Indiana University Health included serving as system senior vice president for continuous process improvement and as the chief operating officer for Riley Hospital for Children.
During the decade before she joined Indiana University Health, Schulhof worked for HCA Healthcare. She served as the chief operating officer and ethics and compliance officer for Brandon Regional Hospital in Brandon, Florida; as associate administrator and ethics compliance officer for Northside Hospital and Tampa Bay Heart Institute in St. Petersburg, Florida; and as an associate administrator for Medical City Dallas Children’s Hospital in Texas.
After earning a bachelor’s degree in biology from Purdue University, Schulhof received her master’s degree in health care administration from Indiana University. She is a fellow of the American College of Healthcare Executives.

ACHE 2022 Orlando Cluster
2022-12-05 - 2022-12-08 | FL
Take the next step in your professional development, network with fellow healthcare leaders and gain actionable takeaways at ACHE’s 2022 Orlando Cluster, Dec. 5-8, at the Wyndham Grand Orlando Resort Bonnet Creek.
Choose from 12 different interactive, one- and two-day seminars that dive into critical topics such as digital innovation, health law, crisis leadership, high reliability and workforce transformation.
Visit ache.org/Orlando to register and earn up to 24 ACHE Face-to-Face Education credits.

Understanding Implicit Bias and its Impact on Healthcare Leadership
2023-01-10 17:00 - 19:00 | FL
Tuesday, January 10, 2023
The communities for which healthcare organizations operate are rapidly diversifying. Not only do they provide care for a diverse community of patients and families, but their workforce is also growing more diverse. It is incumbent on healthcare organizations and their leaders to both understand and embrace the needs of diverse populations. Their ability to respond to the needs and preferences of a broader customer base will be critical to their financial and operational survival, but they first must understand what their implicit biases are to do that. The goal of the session is for leaders to understand and recognize internal biases both conscious and unconscious. This new program will focus on the healthcare leader’s personal recognition of internal bias and its impact on decisions in the organization. The impact of the healthcare leaders’ ability to recognize biases in areas such as employment and policy decision making will lead to increased diversity in individuals holding leadership positions and will help us better serve the communities we are in.
Earn 1.5 Face-to-Face Credit Hours
To purchase your ticket, go to https://www.eventbrite.com/e/understanding-implicit-bias-and-its-impact-on-healthcare-leadership-tickets-480462404987
Agenda
5:00-5:30PM: Networking & Dinner
5:30-7:00PM: Panel discussion
– Dr. Vyron Folds, Division Director of Diversity, Equity and Inclusion for HCA Healthcare’s West Florida Division
– Jazleen Vecchiarelli, Manager of Diversity, Equity, and Inclusion for BayCare Health System
– Dr. Shanelle Rae, Director of Diversity, Equity and Inclusion for Tampa General Hospital
– Dr. Desiree Chachula, Director of Diversity, Equity and Inclusion for Moffitt Cancer Center
Moderator
Dr. Vyron Folds, Division Director of Diversity, Equity and Inclusion for HCA Healthcare’s West Florida Division
Vyron Folds currently serves as the Division Director of Diversity, Equity and Inclusion for HCA Healthcare’s West Florida Division. Prior to this role, Vyron accumulated 25 years of Human Resources leadership experience with the United States Air Force, where he most recently served as Chief Diversity, Equity and Inclusion Officer for the U.S. Special Operations Command. While in that role, Vyron was responsible for writing, managing, and coordinating a wide-ranging portfolio of policies, programs and processes relating to diversity, equity and inclusion, as well as collecting workforce demographic data and analysis. He also served as the principal advisor to the Chief of Staff on workforce strategies, programs and activities.
Prior to his latest military assignment, Vyron served as the Executive Director of Human Resources for the 6th Force Support Squadron here in Tampa, where he led more than 600 military and civilian Human Resources professionals. Before that, Vyron held a multitude of leadership positions, including Senior Director of Human Resources for the 12th Air Force in Arizona, overseeing investigations and instruction of LEAN concepts to 11 countries in the Caribbean and Central/South America. While stationed in Germany as the Director of Human Resources, Vyron worked in the 693rd Intelligence, Surveillance and Reconnaissance organization.
Vyron’s impressive career is decorated with many honors, including the Tuskegee Airman award, the NAACP Award, the Blacks in Government award and several other notable honors.
Vyron earned a Doctor of Business Administration in Leadership from Walden University, a Bachelor of Science in Business Management and a Master of Science in Leadership from Capella University. Additionally, he holds a Diversity, Equity and Inclusion Certificate from the University of South Florida and has completed the Greenbelt Instructor course.
Vyron is also an active member of the Omega Psi Phi Fraternity Inc., which actively serves the Tampa Bay Area through volunteerism, fundraising and other activities benefiting local nursing homes, Veterans Affairs hospitals, food banks and more.
Panel Members
Jazleen Vecchiarelli, Manager of Diversity, Equity, and Inclusion for BayCare Health System
Jazleen Vecchiarelli is the Manager of Diversity, Equity, and Inclusion for BayCare Health System. She’s been part of the health system for about 10 years. In her role, she provides strategic direction for enterprise-wide diversity, equity, and inclusion efforts for the $4.9 billion organization supporting 30,000 team members. Jazleen leads the development and implementation of strategic initiatives to support a diverse and inclusive workplace culture. Prior to this, Jazleen was a hospital operations leader managing cross-functional teams committed to achieving results. She holds an MPH in Health Care Organizations and Management from the University of South Florida.
Dr. Shanelle Rae, Director of Diversity, Equity and Inclusion for Tampa General Hospital
Shanelle Rae, Ph.D is a Diversity, Equity and Inclusion Specialist who focuses on creating and implementing sustainable and balanced organizational infrastructure to create equitable outcomes, Diverse and Inclusive practices and a sense of well-being for all.
Shanelle earned her Ph.D in Industrial and Organizational Psychology from the University of Miami and currently serves on the Board of Directors at the UM School of Behavioral Sciences. Shanelle is the Director of DEI at TGH and is an associate Professor at USF.
Dr. Desiree Chachula, Director of Diversity, Equity and Inclusion for Moffitt Cancer Center
Desirée Chachula is the Director of Diversity, Equity and Inclusion (DEI) at Moffitt Cancer Center. She leads Moffitt’s DEI portfolio that guides workforce and patient equity efforts. Programs and focus within the portfolio include DEI Education & Training, Employee Engagement Groups, Diversity Data and Measures, Inclusion Climate and Culture, Employee Life-Cycle for Under-Represented Populations, Supplier Diversity and External Benchmarking and Cultural and Linguistic Competency.
Desirée combines years of curriculum and instruction teaching and consulting experience with academic training as a social scientist to bring a scientist-practitioner approach to cultural competence and diversity, equity and inclusion in healthcare. She is an expert on disproportionality the differences of a population group to an outcome based on shared demographic traits. This work sheds light on policies, practices, beliefs and biases that perpetuate the marginalization of vulnerable populations.
Desiree is a Principal Investigator for the Health Equity Train the Trainer initiative which aims to educate care providers throughout Florida how to effectively enact health equity in their professional practice.
Beyond practice and research, Desirée has specialized training working with special populations. She is adept on LEP issues as well as a Board Certified Transgender Care Professional.
Prior to joining Moffitt in 2016, Desirée held research appointments at the Metropolitan Center for Urban Education as well as at the Harvard Graduate School of Education. Desirée was a Reynold’s Fellow in Social Entrepreneurship at Harvard University where she earned her Masters in Language and Literacy. She is a National Science Foundation Fellow in linguistics and has won numerous academic awards including a U.S. Department of State Critical Language Fellowship and a NSF Research Award. She earned her Ph.D. in Multilingual & Multicultural Education from New York University.
Address
6901 Simmons Loop (MS 8015), Riverview FL 33578
Parking
Parking is available in the visitor parking lot (see parking map below) or use our free valet service.

Reinventing Customer Service in Healthcare
2023-02-02 17:00 - 18:30 | FL
Consumer-driven services in business and the need for efficiency are accelerating changes in the way organizations operate and compete. Many consumers today are taking greater control of their purchasing power and healthcare decisions and are demanding excellence in service. The challenge is how to give them the best service in a meaningful and economic way. Organizational survival relies on healthcare leaders with the vision, determination and courage to test various methods of enhancing the patient experience. Patient expectations are being set by other industries; for example, the airline industry, in which Southwest Airlines is the only airline that has turned in profitable years for 33 consecutive years, consistently achieved the best on-time performance, received the fewest customer complaints and fewest mishandled bags, is consistently cited for the best customer service, the smartest management and as the most fun place to work. Can the principles from a culture like Southwest Airlines help healthcare win the hearts and minds of their employees?
Agenda
5:00 -5:15 – Event & speaker introduction
5:15 -6:15 – Speakers Present
6:15 – 6:30 – Speaker Q & A
Qualified Education Credit Hours: 1.5
As an independent chartered chapter of the American College of Healthcare Executives, the West Florida Chapter, is authorized to award a total of 1.5 hours of ACHE Qualified Education credits toward advancement or recertification in the American College of Healthcare Executives. Participants in this program who wish to have it considered for ACHE Qualified Education credit should list their attendance when they apply to the American College of Healthcare Executives for advancement or recertification.
To purchase your ticket, visit: https://www.eventbrite.com/e/reinventing-customer-service-in-healthcare-tickets-465861473207
Lara Klick, MBA, CPXP
Lara Klick is Vice President and Patient Experience Officer at Tampa General Hospital. In her role, Lara provides strategic and operational oversight of all aspects of the patient experience. This includes the analysis of performance and opportunities for improvement, the provision of support and communication during healthcare crisis and the resolution of issues and recovery of relationships. In her 20 plus years of experience in the acute healthcare arena, she has been a part of the evolution of the role of the patient experience professional. Her focus is on elevating role of the patient voice in the healthcare dialogue. She has opened hospitals to families and given health care providers concrete tools to facilitate a collaborative relationship with patients and families. This laser focus on patient centeredness is fueled by her belief that health care providers, patients and families all have a common goal and her role is to help them work together to reach it. In addition to her professional background, Lara is the proud mother of two children who delight in the fact that they’re taller than her now. She will tell you that her greatest achievements in her life call her mom.
Edward M. Rafalski, Ph.D., MPH, FACHE
Edward Rafalski, Ph.D., MPH, FACHE is currently the Chief Strategy and Marketing Officer for BayCare Health System in Clearwater, FL. Dr. Rafalski is responsible for all planning, business development, real estate, market research, clinical research, marketing, digital strategy, government relations, public relations and communications at BayCare Health System. Dr. Rafalski has an extensive background in strategic planning, data analytics, decision support, GIS, business development, marketing, public relations, group purchasing and managed care contracting. He has also served as an executive liaison for emergency department and children’s hospital operations. After graduating from the University of Chicago with a bachelor’s degree in public policy studies, Dr. Rafalski received a master’s degree in public health from Yale University School of Medicine. He received his Ph.D. in public health sciences from the Division of Health Policy and Administration at the University of Illinois, School of Public Health where he has taught as Clinical Assistant Professor. His health services research and teaching interests include: the effects of market economics on health care services, healthcare decision support, quantitative methods, managerial epidemiology health disparities, marketing and strategic management. Dr. Rafalski is a Fellow of the American College of Healthcare Executives, Six Sigma Black Belt and member of the 2014 TNCPE Board of Examiners, trained in the Baldrige Criteria for Performance Excellence. Ed is also a member of the University of South Florida College of Public Health’s Master Health Administration Advisory Board.
Paul Grossman
Paul is the founder, CEO and Chief Experience Officer of PLG ExperienceSolutions, a consulting and training company that helps healthcare organizations create consistently exceptional experiences for its employees and, as a result, their patients. For more than 25 years, Paul has focused on improving customer experiences. Before starting his own company, he spent 10 years with Integrated Loyalty Systems as their senior vice president of content and solutions, designing culture-change programs and training workshops for healthcare organizations around the country, including Dignity Health, Ochsner Clinic, Penn Medicine, Carson Tahoe Health, the National Rehabilitation Hospital in Washington, DC. Paul was the lead consultant on engagements with all seven hospitals of the Detroit Medical Center, as well as clinics of Dignity Health in California, and the Women’s and Children’s Hospitals of Michigan Medicine, to name a few. In addition to culture change and patient experience journey mapping, Paul specializes in employee engagement and onboarding programs for healthcare, having redesigned more that two dozen healthcare orientation programs with the philosophy: “How you treat staff on day one determines how they’ll treat patients… and each other.” Prior to that, Paul spent eight years as a Disney Castmember, specifically as a senior manager first with the famed Disney Institute at Walt Disney World, teaching the Disney Approach to visiting organizations. Then he moved to Disney Event Productions, ultimately returning to the Disney Institute to become one of its most highly rated trainers and national keynote speakers, focusing on applying Disney cultural elements to other industries. Paul spent 13 years before Disney with Kaset International/AchieveGlobal, at the time one of the world’s largest “soft skills” training and consulting companies. There he learned the intricacies of adult learning, instructional design and organizational consulting. He was the co-author of the industry standard Everybody Has a Customer, based on the “internal customer service” concept of: “If you’re not taking care of a customer, you should be taking care of someone who is.” Paul has been both a preceptor and guest speaker at the USF School of Public Health, is an active member of the American College of Healthcare Executives (ACHE), currently serving on the Board of the Western Florida Chapter, is a longtime member of the ACHE Consultant’s Forum, and received the prestigious ACHE Regent’s Award in 2021. He has frequently presented workshops and speeches at healthcare conferences around the country, including multiple times for ACHE’s national Congress on Healthcare Leadership, as well as numerous local chapter events, both in Florida and across the country. Paul lives in Tampa, Florida with his wife, Sue. He has two grown children and is a passionate hockey fan.

Leveraging Data-Driven Tools to Advance Health Equity at Northern Light Health
2023-02-23 12:00 - 13:00 | FL
Healthcare leaders know that nonclinical factors can greatly impact a person’s overall health. Discover how one organization has tackled health inequities in its community during the free webinar, “Leveraging Data-Driven Tools to Advance Health Equity at Northern Light Health,” Feb. 23, 11 a.m.–12 p.m Central time (12:00pm-1:00 p.m. EST).
Attendees will learn how to use analytics to pinpoint social vulnerabilities to inform health equity strategy.
This webinar—worth 1 ACHE Qualified Education credit—is made possible through the support of Oracle Cerner.
To complete your registration, visit https://www.ache.org/learning-center/education-and-events/events/single-session-events/zm022323
On-demand Professional Development
Earn ACHE Qualified Education credits toward FACHE®advancement or recertification when you watch educational webinars and sessions from the On-Demand Recorded Content Library. The library features more than 100 recordings on topics such as financial management; safety/quality; diversity, equity and inclusion; strategy and innovation; workforce; and more.
Check out the full On-Demand Recorded Content Library here.

Developing Mentoring and Coaching Skills
2023-02-28 16:30 - 18:30 | USF College of Public Health, 13201 Bruce B Downs Blvd, Tampa, 33612, United States
Event Description:
Data has shown that mentoring programs are an effective way to offer guidance and support for healthcare executives who are entering the field or who are seeking career advancement. A mentoring relationship provides a safe environment in which those with less experience may learn from experienced executives. This panel will present a framework for the development of a mentoring program. The program will begin with a brief presentation by the moderator, followed by remarks from each of the panelists. The program will conclude with a 30-minute question-and- answer period.
Panelists include Lou Galdieri, Mary Maloney & Stephanie Stringer, featuring Jeff Younger as moderator.

Location: USF College of Public Health (13201 Bruce B Downs Blvd, Tampa, FL 33612): CPH 1023A
Event Schedule:
4:30pm-5:00pm: Networking & Dinner
5:00pm-6:00pm: Programming
6:00pm-6:30pm: Q&A Session
To register, go to: https://www.eventbrite.com/e/developing-mentoring-and-coaching-skills-tickets-523185240137

Topics of Discussion Include:

Various frameworks of mentoring

What is a mentor?
How does the mentoring process work?

Explain the differences between mentoring and coaching
How to identify individuals within your organization to make the mostof the mentor/protégé relationship
The benefits of a mentoring program

Mentoring internally and externally to your organization Mentor/Protégé Dyad
Best practices

How to make the most of the professional relationship

What to expect from the mentor
What to expect from your protégé

Jeff A. Younger, MHA, BS, LFACHE, FRBMA – Moderator
Jeff Younger has served as a member of the Advisory Board for the University of South Florida College of Public Health and MHA Advisory Board for the past several years, sharing his experience and counsel whenever possible. He has been in the healthcare field for over 42 years, working as a hospital executive for three facilities and the Vice President and COO of a 300 bed hospital in Chicago prior to coming to Tampa.
Between 1995 and 2013, he served as the CEO of several organizations, including a large radiology group in Tampa, a 60+ physician MSO group, Physicians Practice Management of Tampa Bay Inc., and created a teleradiology company. In 2013, Jeff became the CEO of Preferred Radiology Alliance, helping it grow to over 240 radiologists. Also, he served as the COO of Academic Alliance in Dermatology, and helped it to grow to its current size of over 24 office locations (the 3rd largest in Florida).
Jeff is a Life Fellow in the American College of Healthcare Executives, and a past Founding Board Member-Western Florida Chapter Board, Fellow in the Radiology Business Management Association, and Past President and Fellow of the Radiology Business Management Association. He has a Bachelor of Business Degree from Millikin University and a Master’s Degree in Hospital and Health Administration from Xavier University.
He has been married to his wife for the past 41 Years, and still lives in the Tampa Bay Area. He is the proud father of three grown children, and grandfather to his six grandchildren.
Stephanie Stringer, PHR – Panelist
Stephanie Stringer is an accomplished Human Resources Business Partner and Director with over thirteen years of experience in the healthcare industry. Stephanie has a passion to serve others and is focused and driven with concentration on leadership coaching, mentoring, team member retention and engagement, and diversity, equity, and inclusion. She enjoys being a part of a solution focused company to harness the full power of the most valuable asset to an organization, its people.
Stephanie currently serves in her role at AdventHealth Carrollwood, where she is responsible for the strategic advancement of the human resource function. She is an alumna of The University of Alabama and spent a summer living abroad immersing herself in different cultures, which helped shape who she is today.
When Stephanie is not working, she enjoys spending time with her spouse, working out, reading a good book, binging a Netflix series, and watching her two favorite teams play football – Roll Tide and go Bucs!
Lou Galdieri, MHA, BSN, RN – Panelist
Lou Galdieri was appointed Co-Chief Operating officer for BayCare Health System on October 28, 2022. Prior to his promotion, Galdieri was president of Morton Plant Hospital and market leader for BayCare Health System’s West Region since November 2018. He had served as president of Mease Countryside and Mease Dunedin hospitals since 2009. Mr. Galdieri joined Morton Plant Mease in 2000 as a part-time nurse recruiter, advancing to director of planning and director of operations.
Mr. Galdieri began his career as a nurse more than 35 years ago. Lou earned a Master of Science degree in Health Administration from Saint Joseph’s University in Philadelphia in 1999. He received his Bachelor of Science degree in Nursing from LaSalle University in Philadelphia and a nursing diploma from the Community Medical Center School of Nursing in Scranton, Pennsylvania. At Pennsylvania Hospital in Philadelphia, he held a variety of leadership and nursing positions including clinical director and patient and staff relations roles.
Mr. Galdieri has previously served on multiple boards such as the Pinellas County EMS Advisory Board, the Clearwater Free Clinic, and both the Safety Harbor and Dunedin Chambers of Commerce. He currently serves as Incoming Chair of the Amplify Clearwater Chamber Board, sits on the Board of Directors for MPM Health Care, as well as the Board of Directors for the Morton Plant Mease HealthCare Foundation. Most recently, Mr. Galdieri received the honor of being named to the 2022 City and State Florida Healthcare Power List.
Mary Maloney, M.A. – Panelist
Mary Maloney has dedicated her life’s work to launching brands. She is a brand strategist and organizational change management thought leader specializing in the healthcare industry. Serving as a CEO and Chief Marketing Officer, she’s led repositioning, messaging and branding initiatives on both the client and agency side for global and iconic brands including Mercy Health System, Penn Medicine, Blue Cross Blue Shield, Intuit, Centene and The Center for Creative Leadership – Healthcare Division. She sold her first business at age 31. As principal for Revealing Genius LLC, she works with accomplished leaders in the medical community to distinguish their personal brands using a proprietary, trademarked process, to effectively communicate their expertise and their “why” to rapidly fulfill their most desired career goals. Her education includes Duquesne University, Villanova University and The Wharton School at the University of Pennsylvania.
More Information Coming Soon!

ACHE 2023 Congress on Healthcare Leadership
2023-03-20 - 2023-03-23 | Hyatt Regency Chicago, 151 East Wacker Drive, Chiacgo, IL, 60601, United States
Congress is the Conference for Healthcare Leaders Who Care
Seeking new, in-depth perspectives from across healthcare and beyond? Want to network with thousands of the best and brightest leaders? The 2023 Congress may just be the most important event of your year! When you attend, you will:

Hear candid perspectives from leaders within and beyond healthcare on the most critical issues
Grow your network and take the next step up as a leader in healthcare.
Join objective, solutions-focused sessions to help you make an impact.
See and be seen by some of the most esteemed leaders in the country.

Join us March 20-23 to chart a bolder, brighter future in healthcare. Together, we can make a difference.
To complete your registration visit: https://congress.ache.org/?gclid=CjwKCAiA_vKeBhAdEiwAFb_nrYjFGPJTBoKw3YeiJszQZM7Wa9xjNckdN7VQfcXJpNOGwRAJqGralBoCFnUQAvD_BwE

ACHE WFC New Member Webinar - Quarter 1
2023-03-27 17:00 - 18:00 | FL
ACHE WFC will host a New Member Seminar on 3/27/23 from 5:00pm-6:00pm
Please join us for a New Member Seminar. We invite all new ACHE Western Florida Chapter members to attend this virtual seminar. Chapter experts will provide comprehensive information on all of the benefits of chapter membership. Discussions include use of chapter resources, connections with national ACHE, and many of the events and offerings of the Western Florida Chapter.
To register, go to: https://www.eventbrite.com/e/ache-wfc-new-member-seminar-march-27-2023-tickets-597231624867
Please note the content will be identical between the sessions on 3/27 and 3/28.
If you have any questions, you may contact Paul Wagner, Membership Chair at Paul-wagner@smh.com.

ACHE WFC New Member Webinar - Quarter 1
2023-03-28 12:00 - 13:00 | FL
ACHE WFC will host a New Member Seminar on 3/28/23 from 12:00pm-1:00pm
Please join us for a New Member Seminar. We invite all new ACHE Western Florida Chapter members to attend this virtual seminar. Chapter experts will provide comprehensive information on all of the benefits of chapter membership. Discussions include use of chapter resources, connections with national ACHE, and many of the events and offerings of the Western Florida Chapter.
To register, go to: https://www.eventbrite.com/e/ache-wfc-new-member-seminar-march-28-2022-tickets-597236429237
Please note the content will be identical between the sessions on 3/27 and 3/28.
If you have any questions, you may contact Paul Wagner, Membership Chair at Paul-wagner@smh.com.
